Enhancements and fixes Transfers that IVR scripts or other VXML call flows initiate that take place without the IVR receiving an interaction from the caller are now considered automatic transfers and are included in the call loop detection algorithm. Cloud update availability Updates for… [More]
Enhancements and fixes Resolved issue where the system intermittently disregarded outbound caller name suppression. Resolved issue where phones stopped working after a cloud media control upgrade. Updated to OpenSSL 1.1.1p. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM… [More]
Enhancements and fixes Improved security for TUI access. The system now confirms that the origination address belongs to the user associated with the station when retrieving voicemail from the TUI. Improved carrier compatibility for hold scenarios. The Session Description Protocol (SDP) response format for no-media… [More]
Enhancements and fixes Additional resolution provided to ensure that the system does not drop DTMF digits due to overlapping operations in the media layer. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday,… [More]
Enhancements and fixes Resolved regression for premises hardware edges introduced in version 1.0.0.11432. All enhancements and fixes in version 1.0.0.11432 are included in version 1.0.0.11464. Call analysis model updates for Japanese (ja-JP). Cloud update availability Updates for cloud media services occur between 12:00 AM and… [More]
Enhancements and fixes Resolved issue that caused inconsistent results when transferring a call to voicemail. Call analysis model updates to detect 1950Hz machine tones. Call control support in preparation for Global Media Fabric Phase 2, available in a future release. Premises update availability Manual updates… [More]
Enhancements and fixes Resolved issue that occurs for Genesys Cloud customers making outbound calls to a third-party IVR. Resolved issue where certain successful HTTP requests are logged as errors. Resolved issue with unencrypted sasf files when operating in FIPS mode. Cloud update availability Updates for… [More]
Enhancements and fixes Call analysis model updates for Turkish (tr-TR). Call analysis model updates for the United States (en-US). Resolved an issue with Digest Authentication. Updated to OpenSSL 1.1.1n. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in… [More]
Enhancements and fixes Resolved issue with user association removal during station configuration. Resolved issue with LexBot integrations. Cloud update availability Updates for cloud media services occurred between 12:00 AM and 5:00 AM in every time zone, starting Thursday, March 24, 2022. Premises update availability Updates… [More]
Enhancements and fixes Maintenance release for FedRAMP compatibility and improved diagnostic metrics. Cloud and premises update availability
Enhancements and fixes Call analysis model updates to detect 1500Hz machine tones. Resolved backward compatibility issue with previous HTTP digest authentication fix per RFC 7616. Resolved potential issues cleaning HTTP cache files. Cloud update availability Updates for cloud media services occur between 12:00 AM and… [More]
Enhancements and fixes Added functionality to refresh Polycom, AudioCodes, and SIP softphone data when the system rebalances. Call analysis model updates to detect 1500 Hz machine tones. Cloud update availability Updates for cloud media services occur between 12:00 am and 5:00 am on Wednesday, January… [More]
Enhancements and fixes Improvements to VXML session limit logic. Call analysis model updates for Malaysia (ms-MY). Resolved issue that caused short screen recordings to be discarded. Updated ICU time zone database to 2021a1, 2021a2, and 2021a3. Updated HTTP Digest Access Authentication compliance (expanded RFC 2617… [More]
Manual and auto-update availability Enhancements and fixes Updated HTTP Digest Access Authentication compliance (expanded RFC 2617 conformance to RFC 7616). Updated ICU time zone database to 2021a1. Updated OpenSSL to 1.1.1l.
Manual and auto-update availability Available for manual update in all regions starting Wednesday, October 6, 2021. Auto-update enabled for all regions starting Wednesday, October 13, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, September 22, 2021. Auto-update enabled for all regions starting Wednesday, September 29, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, September 1, 2021. Auto-update enabled for all regions starting Wednesday, September 8, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, August 11, 2021. Auto-update enabled for all regions starting Wednesday, August 18, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, July 14, 2021. Auto-update enabled for all regions starting Wednesday, July 21, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, June 23, 2021. Auto-update enabled for all regions starting Wednesday, June 30, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, June 9, 2021. Auto-update enabled for all regions starting Wednesday, June 16, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, May 26, 2021. Auto-update enabled for all regions starting Wednesday, June 2, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Friday, May 14, 2021. Auto-update will not be enabled for this version due to a known issue with auto-conferencing standalone phones. Enhancements and fixes Resolved issue with non-realtime transcriptions during a secure pause…. [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, April 14, 2021. Auto-update enabled for all regions starting Wednesday, April 21, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, March 24, 2021. Auto-update enabled for all regions starting Wednesday, March 31, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
