List of the Genesys Cloud release notes that include Media Tier updates.
Version 1.0.0.9882 – February 24, 2021

Manual and auto-update availability Available for manual update in all regions starting Wednesday, February 24, 2021. Auto-update enabled for all regions starting Wednesday, March 3, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]

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Version 1.0.0.9796 – February 3, 2021

Manual and auto-update availability Available for manual update in all regions starting Wednesday, February 3, 2021. Auto-update enabled for all regions starting Wednesday, February 10, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]

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Version 1.0.0.9738 – January 15, 2021

Manual and auto-update availability Manual updates for all regions are available (since Friday, January 15, 2021), but only for deployments that do not use third-party TTS. Auto-updates are cancelled for all deployments. A new Edge and Media Tier version will be available soon for all… [More]

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Version 1.0.0.9650 – December 9, 2020

Manual and auto-update availability Available for manual update in all regions starting Wednesday, December 9, 2020. Auto-update enabled for all regions starting Wednesday, January 6, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]

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Version 1.0.0.9556 – November 11, 2020

Manual and auto-update availability Available for manual update in all regions starting Wednesday, November 11, 2020. Auto-update enabled for all regions starting Wednesday, November 18, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]

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Version 1.0.0.9504 – October 21, 2020

Manual and auto-update availability Available for manual update in all regions starting Thursday, October 22, 2020. Auto-update enabled for all regions starting Thursday, October 29, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]

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Version 1.0.0.9458 – October 7, 2020

Manual and auto-update availability Available for manual update in all regions starting Wednesday, October 7, 2020. Auto-update enabled for all regions starting Wednesday, October 14, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]

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Version 1.0.0.9432 – September 23, 2020

Manual and auto-update availability Available for manual update in all regions starting Wednesday, September 23, 2020. Auto-update enabled for all regions starting Wednesday, September 30, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]

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Version 1.0.0.9284 – August 5, 2020

Manual and auto-update availability Available for manual update in all regions starting Thursday, August 6, 2020. Auto-update enabled for all regions starting Thursday, August 13, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]

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Version 1.0.0.9236 – July 22, 2020

Manual and auto-update availability Available for manual update in all regions starting Wednesday, July 22, 2020. Auto-update enabled for all regions starting Wednesday, July 29, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]

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Version 1.0.0.9126 – June 10, 2020

Manual and auto-update availability Available for manual update in all regions starting Wednesday, June 10, 2020. Auto-update enabled for all regions starting Wednesday, June 17, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]

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Version 1.0.0.9106 – May 27, 2020

Manual and auto-update availability Available for manual update in all regions starting Wednesday, May 27, 2020. Auto-update enabled for all regions starting Wednesday, June 3, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]

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Version 1.0.0.9056 – May 14, 2020

Manual and auto-update availability Available for manual update in all regions starting Thursday, May 14, 2020. Auto-update enabled for all regions starting Thursday, May 21, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]

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Version 1.0.0.8974 – April 15, 2020

Manual and auto-update availability Available for manual update in all regions starting Wednesday, April 15, 2020. Auto-update enabled for all regions starting Wednesday, April 22, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]

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Version 1.0.0.8904 – March 18, 2020

Manual and auto-update availability Available for manual update in all regions starting Friday, March 20, 2020. Auto-update enabled for all regions starting Friday, March 27, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]

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Version 1.0.0.8826 – February 12, 2020

Manual and auto-update availability Available for manual update in all regions starting Friday, February 14, 2020. Auto-update enabled for all regions starting Friday, February 21, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]

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Version 1.0.0.8734 – January 15, 2020

Manual and auto-update availability Available for manual update in all regions starting January 16, 2020. Auto-update enabled for all regions starting January 22, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved issue… [More]

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Version 1.0.0.8670 – December 4, 2019

Manual and auto-update availability Genesys made manual updates in all regions available the week of December 5, 2019. Genesys enabled auto-update for all regions on December 11, 2019, but stopped auto-update for on-premises deployments on December 13. Automatic updates roll out to customers over a… [More]

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Version 1.0.0.8606 – November 13, 2019

Manual and auto-update availability Available for manual update in all regions starting November 13, 2019. Auto-update enabled for all regions starting November 20, 2019. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Added managed… [More]

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Version 1.0.0.8562 – October 30, 2019

Manual and auto-update availability Available for manual update in all regions starting October 30, 2019. Auto-update enabled for all regions starting November 6, 2019. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved issue… [More]

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Version 1.0.0.8534 – October 16, 2019

Manual and auto-update availability Enhancements and fixes Call analysis model updates for South Africa (en-ZA). Resolved race condition in endpoint idle, silence, and activity detection. Updated sync point code to resolve occasional failures due to unsynchronized access. Updated the HTTP module to more conveniently support… [More]

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Version 1.0.0.8470 – September 18, 2019

Manual and auto-update availability Available for manual update in all regions starting September 18, 2019. Auto-update enabled for all regions starting September 25, 2019. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved issue… [More]

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Version 1.0.0.8450 – September 4, 2019

Manual and auto-update availability Available for manual update in all regions starting September 4, 2019. Auto-update enabled for all regions starting September 11, 2019. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved an… [More]

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Version 1.0.0.8424 – August 21, 2019

Manual and auto-update availability Available for manual update in all regions starting August 21, 2019. Auto-update enabled for all regions starting August 28, 2019. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Added support… [More]

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Version 1.0.0.8342 – July 24, 2019

Manual and auto-update availability Available for manual update in all regions starting July 24, 2019. Auto-update enabled for all regions starting July 31, 2019. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved issue… [More]

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