Genesys Cloud - Version 1.0.0.11464 – June 15, 2022

Enhancements and fixes

• Resolved regression for premises hardware edges introduced in version 1.0.0.11432. All enhancements and fixes in version 1.0.0.11432 are included in version 1.0.0.11464.
• Call analysis model updates for Japanese (ja-JP).

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, June 23, 2022.

Premises update availability

Updates for hardware devices were available on Wednesday, June 15, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, June 15, 2022.
• Auto-update enabled for all regions starting Wednesday, June 22, 2022.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.