Genesys Cloud Archive - May 2024
List of the Genesys Cloud release notes published in May 2024.
May 27, 2024
Account management
- View all groups permission
Data, analytics, and reporting
- United Kingdom Genesys Cloud SMS users
- Interaction categories for interaction analysis
Customer engagement
- File attachments via supported content profile
- Queue segmentation of canned responses
- Re-use SMTP connections in outbound email
Self service and automation
- Updated analytics event for top viewed articles in the Knowledge Optimizer Insights and Optimization dashboard
Workforce engagement
- Supervisor WEM dashboard
May 20, 2024
Customer engagement
- Auto-answer functionality for agents in preview campaigns
- Dynamic edge resource utilization for automated outbound dialing
Data, analytics, and reporting
- Improved interval granularity for ad-hoc exports
- Edit and rerun scheduled exports
- Export panel enhancements
Employee productivity
- Genesys Agent Assist summarization Spanish support (preview)
- Genesys Tempo Chinese Simplified Mandarin, Czech, Danish, Portuguese, Russian, Turkish, and Ukrainian language support
Self service and automation
- Knowledge workbench Catalan, Danish, Finnish, Norwegian, Swedish, and Turkish language support
- Genesys Dialog Engine Bot Flows, Genesys Digital Bot Flows, knowledge workbench, and digital Genesys Agent Assist Chinese (Traditional/Cantonese) language support
- BYOC Cloud TLS X.509 certificates
- Architect data tables user interface updates
Workforce engagement
- Insights visual charting for supervisors
Deprecations
- Deprecation: BYOC Premises Edge Remote Survivability
- Deprecation: Active screen recordings UI
May 13, 2024
Customer engagement
- View and edit imported data via the user interface in the Contact List editor
- Dynamic outcome targeting in Predictive Engagement action maps
Self service and automation
- Arabic language support for voice and digital bot flows, knowledge workbench, intent miner, and Agent Assist
- Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Chinese (Simplified/Mandarin), Korean, and Polish language support
Deprecation
- Deprecation: Adobe data actions integration removal
May 6, 2024
- Improved Genesys Cloud announcements
Customer engagement
- Canned Responses user interface enhancements
Data, analytics, and reporting
- Introducing Architect Journey Flows for bot and digital bot flows
- Analytics API enhanced capabilities
- Real time alerts for out of adherence status
- Analytics views column picker improvements
Workforce engagement
- Manage Active Screen Recordings
