Genesys Cloud - Version 1.0.0.10384 – July 14, 2021

Manual and auto-update availability

Available for manual update in all regions starting Wednesday, July 14, 2021.
Auto-update enabled for all regions starting Wednesday, July 21, 2021.
Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

Resolved an issue with premises Edges which could prevent company directory modifications from taking effect until a restart.
Call analysis model updates for Great Britain to fix false positive detections of a partial SIT sequence. This issue was resolved for other countries in a previous release.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.