Genesys Cloud - Version 1.0.0.10384 – July 14, 2021

Manual and auto-update availability

  • Available for manual update in all regions starting Wednesday, July 14, 2021.
  • Auto-update enabled for all regions starting Wednesday, July 21, 2021.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved an issue with premises Edges which could prevent company directory modifications from taking effect until a restart. 
  • Call analysis model updates for Great Britain to fix false positive detections of a partial SIT sequence. This issue was resolved for other countries in a previous release.