Genesys Cloud - Version – April 14, 2021

Manual and auto-update availability

  • Available for manual update in all regions starting Wednesday, April 14, 2021.
  • Auto-update enabled for all regions starting Wednesday, April 21, 2021.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • The system now reroutes new incoming calls from one Edge to another if the first Edge reaches a certain threshold of ACD sessions.
  • Resolved issue where callbacks from a queue were not including the program ID along with the transcription setting.
  • Resolved issue with the SIP transceiver error handling code in a rarely executed failure path.