Enhancements and fixes

  • Resolved issue that occurs for Genesys Cloud customers making outbound calls to a third-party IVR.
  • Resolved issue where certain successful HTTP requests are logged as errors.
  • Resolved issue with unencrypted sasf files when operating in FIPS mode.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, May 19, 2022.

Premises update availability

Updates for hardware devices were available on Wednesday, May 11, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, May 11, 2022.
  • Auto-update enabled for all regions starting Wednesday, May 18, 2022.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.