Genesys found a regression in Media Tier version related to SIP session timers in premises hardware edges. Automatic updates will not be enabled for premises hardware edges.

Enhancements and fixes

  • Improved security for TUI access. The system now confirms that the origination address belongs to the user associated with the station when retrieving voicemail from the TUI.
  • Improved carrier compatibility for hold scenarios. The Session Description Protocol (SDP) response format for no-media during an on-hold call scenario now uses a random port number in the RTP port range and the IP address.
  • Updated OpenSSL to 1.1.1p.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, July 28, 2022.

Premises update availability

Updates for hardware devices are available on Wednesday, July 20, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, July 20, 2022.