Manual and auto-update availability

  • Available for manual update in all regions starting Wednesday, March 24, 2021.
  • Auto-update enabled for all regions starting Wednesday, March 31, 2021.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved issue where incomplete attended transfers are stuck in a queue when the system attempts a new attended transfer.
  • Provided additional web service data dip response metadata to VoiceXML documents to improve Architect call flow routing.
  • Resolved issue where call transcription continues after the call is transferred to an external number, even though recording has stopped.
  • Moved tenant_config from mgmt_site to mgmt_tenant to facilitate tenant management in Call Session Services.
  • Updated time zone data for January 2021.
  • TTS pronunciation improvements for premises Edge appliances.