Genesys Cloud - Version 1.0.0.9982 – March 24, 2021

Manual and auto-update availability

• Available for manual update in all regions starting Wednesday, March 24, 2021.
• Auto-update enabled for all regions starting Wednesday, March 31, 2021.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

• Resolved issue where incomplete attended transfers are stuck in a queue when the system attempts a new attended transfer.
• Provided additional web service data dip response metadata to VoiceXML documents to improve Architect call flow routing.
• Resolved issue where call transcription continues after the call is transferred to an external number, even though recording has stopped.
• Moved tenant_config from mgmt_site to mgmt_tenant to facilitate tenant management in Call Session Services.
• Updated time zone data for January 2021.
• TTS pronunciation improvements for premises Edge appliances.