Version 1.0.0.10590 - September 22, 2021 - Genesys Cloud Resource Center

Manual and auto-update availability

Available for manual update in all regions starting Wednesday, September 22, 2021.
Auto-update enabled for all regions starting Wednesday, September 29, 2021.
Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

Resolved inconsistent behavior between WebRTC phones and physical phones so that they both send DTMF signals when muted.
Removed support for Polycom SoundStation IP7000 hardware phones for Genesys Cloud Voice and BYOC Cloud. The IP7000 is not compatible with the current minimum encryption requirements.

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.