Manual and auto-update availability

  • Available for manual update in all regions starting Wednesday, September 22, 2021.
  • Auto-update enabled for all regions starting Wednesday, September 29, 2021.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved inconsistent behavior between WebRTC phones and physical phones so that they both send DTMF signals when muted.
  • Removed support for Polycom SoundStation IP7000 hardware phones for Genesys Cloud Voice and BYOC Cloud. The IP7000 is not compatible with the current minimum encryption requirements.