Genesys Cloud - Version 1.0.0.10984 – January 5, 2022

Enhancements and fixes

• Call analysis model updates to detect 1500Hz machine tones.
• Resolved backward compatibility issue with previous HTTP digest authentication fix per RFC 7616.
• Resolved potential issues cleaning HTTP cache files.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, January 13, 2022.

Premises update availability

Updates for hardware devices are available on Wednesday, January 5, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, January 5, 2022.
• Auto-update enabled for all regions starting Wednesday, January 12, 2022.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.