Genesys Cloud - Version 1.0.0.10316 – June 23, 2021

Manual and auto-update availability

  • Available for manual update in all regions starting Wednesday, June 23, 2021.
  • Auto-update enabled for all regions starting Wednesday, June 30, 2021.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved issue that occurs when an agent on a persistent connection receives an alert for an incoming call and rejects the call, leaving the call stuck on a queue.
  • Resolved issue that occurs when a WebRTC-based agent receives an alert for an incoming call and rejects the call, leaving the call stuck on a queue.
  • Added Genesys Cloud STUN address for premises Edges. Edges now send STUN requests to Genesys and Google STUN servers. The first to respond will be used.
  • Resolved issue with the Edge rejecting ACD interactions at higher call volumes.
  • Improvements to voicemail PIN collection and handling.
  • Resolved issue where trunk configurations are not applied to the Edge following a failed fetch.