Version 1.0.0.10316 – June 23, 2021

Manual and auto-update availability

Available for manual update in all regions starting Wednesday, June 23, 2021.
Auto-update enabled for all regions starting Wednesday, June 30, 2021.
Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Resolved issue that occurs when an agent on a persistent connection receives an alert for an incoming call and rejects the call, leaving the call stuck on a queue.
Resolved issue that occurs when a WebRTC-based agent receives an alert for an incoming call and rejects the call, leaving the call stuck on a queue.
Added Genesys Cloud STUN address for premises Edges. Edges now send STUN requests to Genesys and Google STUN servers. The first to respond will be used.
Resolved issue with the Edge rejecting ACD interactions at higher call volumes.
Improvements to voicemail PIN collection and handling.
Resolved issue where trunk configurations are not applied to the Edge following a failed fetch.