Genesys Cloud - Version – June 9, 2021

Manual and auto-update availability

  • Available for manual update in all regions starting Wednesday, June 9, 2021.
  • Auto-update enabled for all regions starting Wednesday, June 16, 2021.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Call analysis model updates to resolve false positive detections of a partial SIT sequence (2 tones) for all language regions except English (Great Britain) (en-GB), which will be resolved in a future release.
  • Resource fetching optimizations.