Genesys Cloud - Version 18.104.22.16832 – June 1, 2022
Genesys found a regression in Media Tier version 22.214.171.12432 related to premises hardware edges. Automatic updates for cloud media services and premises hardware edges will not be enabled for this build.
Enhancements and fixes
Resolved issue that caused inconsistent results when transferring a call to voicemail.
Call analysis model updates to detect 1950Hz machine tones.
Call control support in preparation for Global Media Fabric Phase 2, available in a future release.
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.