Genesys Cloud - Version – June 1, 2022

Genesys found a regression in Media Tier version related to premises hardware edges. Automatic updates for cloud media services and premises hardware edges will not be enabled for this build.

Enhancements and fixes

  • Resolved issue that caused inconsistent results when transferring a call to voicemail.
  • Call analysis model updates to detect 1950Hz machine tones.
  • Call control support in preparation for Global Media Fabric Phase 2, available in a future release.

Premises update availability

Manual updates for hardware devices are available on Wednesday, June 1, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, June 1, 2022.