Enhancements and fixes

  • Transfers that IVR scripts or other VXML call flows initiate that take place without the IVR receiving an interaction from the caller are now considered automatic transfers and are included in the call loop detection algorithm.  

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, September 1, 2022.

Premises update availability

Updates for hardware devices are available on Wednesday, August 24, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, August 24, 2022.
  • Auto-update enabled for all regions starting Wednesday, August 31, 2022.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.