Genesys Cloud - Version – May 26, 2021

Manual and auto-update availability

  • Available for manual update in all regions starting Wednesday, May 26, 2021.
  • Auto-update enabled for all regions starting Wednesday, June 2, 2021.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved exception that occurs during Edge shutdown.
  • The Edge now enables reconnects for transcription and agent assist monitor sessions.
  • Call analysis model updates for the Netherlands (nl-NL).