Manual and auto-update availability Available for manual update in all regions starting February 21, 2018. Auto-update enabled for ALL REGIONS starting February 28, 2018. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved race… [More]
Manual and auto-update availability Available for manual update in all regions starting February 7, 2018. Auto-update enabled for ALL REGIONS starting February 14, 2018. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved issue… [More]
Manual and auto-update availability Available for manual update in all regions starting January 17, 2018. Auto-update enabled for US-East and EU-West regions starting January 24, 2018. Auto-update enabled for AP-NE and AP-SE regions starting January 31, 2018. Automatic updates roll out to customers over a… [More]
Manual and auto-update availability Available for manual update in all regions starting December 13, 2017. Auto-update enabled for US-East and EU-West regions starting December 20, 2017. Auto-update enabled for AP-NE and AP-SE regions starting December 27, 2017. Automatic updates roll out to customers over a… [More]
Manual and auto-update availability Available for manual update in all regions starting November 29, 2017. Auto-update enabled for US-East and EU-West regions starting December 6, 2017. Auto-update enabled for AP-NE and AP-SE regions starting December 6, 2017. Automatic updates roll out to customers over a… [More]
Manual and auto-update availability Available for manual update in all regions starting November 8, 2017. Enhancements and fixes Resolved issue where the system disconnects a persistent connection call when the user does not provide a response, requiring the next station call to establish a new… [More]
Manual and auto-update availability Available for manual update in all regions starting October 25, 2017. Enhancements and fixes When a race condition occurs between an ACD transfer to an agent and a transfer to the agent’s queue, the system now gives the transfer to voicemail… [More]
Manual and auto-update availability Available for manual update in all regions starting October 11, 2017. Auto-update enabled for US-East and EU-West regions starting October 18, 2017. Auto-update enabled for AP-NE and AP-SE regions starting October 25, 2017. Automatic updates roll out to customers over a… [More]
Manual and auto-update availability Available for manual update in all regions starting September 13, 2017. Auto-update enabled for US-East and EU-West regions starting September 20, 2017. Auto-update enabled for AP-NE and AP-SE regions starting September 27, 2017. Automatic updates roll out to customers over a… [More]
Manual and auto-update availability Available for manual update in all regions starting August 23, 2017. Auto-update enabled for US-East and EU-West regions starting August 30, 2017. Auto-update enabled for AP-NE and AP-SE regions starting September 6, 2017. Automatic updates roll out to customers over a… [More]
Manual and auto-update availability Available for manual update in all regions starting August 9, 2017. Auto-update enabled for US-East region starting August 16, 2017. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes The VoiceXML… [More]
Resolved issue where an attempt to dial malformed or non-standard URIs resulted in multiple SIP schemes and call attempt failure. Resolved issue where remote stations in an active multi-Edge environment route calls to the secondary Edge instead of the primary Edge. Updated Brazilian Portuguese (pt-BR)… [More]
Resolved issue with XML parsing error messages that failed to show properly on some Edges. Improved confidence model for American Spanish (es-US) Speech Recognition. Resolved issue with stuck SIP dialogs on Edge that occur when the UAS fails to respond appropriately. Updated Call analysis model… [More]
Resolved issue where a final disposition was not sent on some outbound dialing calls. Resolved issue where user to user internal fax attempts occasionally result in a failed fax. Resolved issue where trunk availability and register checks continue to be sent to proxy addresses after… [More]
Added option to apply “user” and “header” outbound identity privacy. Added localized audio ring back for Architect Group Transfers. Command file authentication is now enforced. Resolved issue where remote station with persistent connections enabled disconnects on idle RTP, instead of staying persistent. The Outbound Caller ID Name,… [More]
Resolved issue where unroutable inbound calls received an improper 403 No Dialing Rights result. Added Edge version in heartbeat to improve version reporting. Improved warning and error states logging. Resolved issue with handling HTTP 2xx status codes. Resolved LDM Edge race condition causing pairing to fail until… [More]
Improved Polycom endpoint management performance. Changed to server contract version 4. Modified Bridge certificate library source. Improved LDM Edge’s ability to monitor and troubleshoot cloud connectivity. Various bug and stability issue fixes. Edge can now use local certificate authority cache until cloud connectivity re-establishes. Resolved an… [More]
