Genesys Cloud - Version 1.0.0.10172 – May 14, 2021

Manual and auto-update availability

• Available for manual update in all regions starting Friday, May 14, 2021.
• Auto-update will not be enabled for this version due to a known issue with auto-conferencing standalone phones.

Enhancements and fixes

• Resolved issue with non-realtime transcriptions during a secure pause.
• Resolved issue where the Edge does not disconnect the transferring party during a call transfer with the Release Link Trunk feature when used with a certain telco carrier.
• Resolved issue that occurs when a TCP or TLS connection drops before the response can be transmitted, due to an incorrect Via header field composition.
• Resolved issue with receiving faxes in ECM mode.
• Fixed errors occurring during Edge shutdown. 
• Resolved callback connection timeout issue.
• Resolved race condition that caused a prompt play to fail.