Genesys Cloud - Communicate category

List of the Genesys Cloud release notes that include Communicate updates.
February 28, 2018

Communicate

  • Genesys Cloud Voice in the United States rate decrease

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February 14, 2018

Platform

  • Introducing the AppFoundry

Communicate

  • Genesys Cloud Voice in the United Kingdom

Contact center

  • Easier media type filtering in Interaction Details report spreadsheets

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February 7, 2018

Communicate

  • Take Back and Transfer operations for external trunks

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December 20, 2017

Communicate

  • User to User Information (UUI) support
  • Phone provisioning from the cloud

Contact center

  • Web chat schedules
  • Enhanced support for external contacts in interactions
  • Maximum shift start time variance

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December 13, 2017

Platform

  • Sample of enhanced Genesys Cloud invoice

Communicate

  • Persistent connection for WebRTC phones

Contact center

  • Queues performance summary row
  • Configure failed transfer audio within transfer actions

Integrations

  • Credential types and authentication flows for web services data actions integration

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October 18, 2017

Platform

  • Free seating organization setting

Communicate

  • USB-based Edge pairing
  • Support for China-specific encryption certificates in Edge pairing process

Contact center

  • Enhanced user selection in report editor
  • Interactions view enhancements

Integrations

  • Genesys Cloud data actions integration

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October 4, 2017

Platform

  • Resource Center faceted navigation search

Communicate

  • Improved Edge clock synchronization

Contact center

  • Route emails based on external contact information

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September 13, 2017

Platform

  • Client management for partners and resellers

Communicate

  • Edge and Media Tier release notes email subscription

Contact center

  • Schedule options for inbound email flows

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August 16, 2017

Platform

  • Genesys Cloud System Status page

Communicate

  • View trunk status from multiple locations

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July 5, 2017

Communicate

  • Forward a voicemail
  • Local site routing for Edge groups

Contact center

  • Disable answering machine detection in call analysis responses

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June 21, 2017

Communicate

  • Voicemail messages for group ring

Contact center

  • Configurable transfer timeout in Architect

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May 17, 2017

Communicate

  • Edge and Media Tier release notes enhancement

Contact center

  • Select a default script for outbound calls
  • Contact list sort enhancement
  • Contact list filter
  • Chinese (traditional) language support

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May 3, 2017

Platform

  • Authentication improvements
  • Genesys Cloud training website

Communicate

  • IP network ping response on Edge appliances

Contact center

  • Call recording consent
  • Japanese, European Spanish, and US Spanish language support in Architect

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April 12, 2017

Platform

  • APIs for Architect features

Collaborate

  • Select download location in Windows desktop app

Communicate

  • Custom dashboard to monitor real-time telephony performance
  • Track Edge operational states

Contact center

  • French language support in Architect
  • Recording download permission
  • Web-based phone settings in Interactions panel

Integrations

  • SSO support for Google G Suite

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April 5, 2017

Platform

  • AWS Direct Connect support

Collaborate

  • Voicemail access directly from email notifications
  • Out of Office status date range

Communicate

  • Edge and Media Tier release notes

Contact center

  • Intraday monitoring view

Integrations

  • Email interactions support for Genesys Cloud for Salesforce
  • Email interactions support for Genesys Cloud for Zendesk
  • Email interactions support for Genesys Cloud for Chrome

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March 1, 2017

Communicate

  • Phone redundancy

Contact center

  • Administrator control of recalls
  • Campaign rule condition based on number of agents
  • Campaign rule action for changing the dialing mode

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February 15, 2017

Communicate

  • Automated management of phone firmware

Contact center

  • Visual work plans

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January 25, 2017

Communicate

  • Web-based phone call controls in third-party applications
  • Web-based phone volume settings

Contact center

  • Email routing to an organization’s domain
  • Architect audio debugging
  • Inline images in emails
  • Agent Metrics and Agent Metrics Export reports

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January 18, 2017

Platform

  • Admin UI
  • Genesys Cloud community

Communicate

  • Order management for number ports

Contact center

  • Permissions required to manage and assign roles

Integrations

  • Genesys Cloud for Chrome

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December 28, 2016

Platform

  • HIPAA compliance

Communicate

  • Recording of external transfers

Contact center

  • Campaign rules

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December 14, 2016

Platform

  • Removal of credit card numbers from chat interactions

Communicate

  • Genesys Cloud Edge Standard V2 LCD

Contact center

  • Workforce management training modules

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December 7, 2016

Genesys Cloud Platform

  • Removal of credit card numbers from chat messages

Communicate

  • Geographical restrictions on inbound toll-free calls

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November 16, 2016

Communicate

  • Global phone provisioning service
  • Telephony network topology map

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October 26, 2016

Collaborate

  • Personal group favorites

Communicate

  • Ability to rename inbox recordings

Contact center

  • Dialpad for agent interactions

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October 19, 2016

Collaborate

  • Chat search command

Communicate

  • Dialpad DTMF support

Contact center

  • Queue Activity detail view filters

Integrations

  • SSO support for Microsoft Azure Active Directory Premium edition

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