The new navigation on the Genesys Cloud Resource Center replaces the static menu structure with faceted search and suggested content, improving search result accuracy. For more information, see Search the Resource Center.


Improved Edge clock synchronization

A new algorithm in the Edge clock synchronization system improves clock drift detection and correction if the Edge cannot receive NTP responses from the default provider. This feature requires Edge and Media Tier version or later.

Contact center

Route emails based on external contact information

The new external contacts actions in Architect enable administrators to locate external contacts and make routing decisions based on the information found. For example, you can route existing customers to a queue with specific priority, and route all new or not found customers to a queue with a different priority. For more information, see Search External Contacts action, Get External Contact action, and Get External Organization action.