Platform

APIs for Architect features

New API resources are available to help Architect flow authors customize and manage call flows, email flows, and voice prompts. For more information, see Architect in the Developer Center. 

Collaborate

Select download location in Windows desktop app

Windows desktop app users can now specify the location to save downloads. For more information, see Set general preferences in Change Windows desktop app settings. 

Communicate

Custom dashboard to monitor real-time telephony performance

Telephony administrators can create and view a custom dashboard of live metrics to monitor Genesys Cloud telephony network performance. For more information, see View the Edge and trunk metrics. This feature requires Edge and Media Tier version 1.0.0.5742 or later.

Track Edge operational states

Telephony administrators can monitor an Edge’s current state. Before an operation that takes an Edge offline can proceed, call draining ensures that the Edge completes existing and active interactions. For more information, see Edge operational states. This feature requires Edge and Media Tier version 1.0.0.5742 or later.

Contact center

French language support in Architect

System audio file support in Architect is now available for French – France (Fr-FR) for the Play Estimated Wait Time and Play Position In Queue actions and Collect Input verification. For more information, see Play Estimated Wait Time action, Play Position in Queue action, and Collect Input data action.

Recording download permission

Policy-based recording downloads now require the Recording > Recording > Download permission. For more information, see Download a recording. 

Web-based phone settings in Interactions panel

Agents can now check settings and troubleshoot issues with their Genesys Cloud web-based phones in the Interactions panel. For more information, see Test your media settings.

Integrations

SSO support for Google G Suite

This release provides support for Google G Suite as a single sign-on provider. For more information, see Add Google G Suite as a single sign-on provider.