December 20, 2017
User to User Information (UUI) support
PureCloud now supports User to User Information (UUI), which allows information not required by the SIP or Media layers to be associated with a call. Administrators can statically set UUI on outbound calls at the trunk level, or dynamically read and set UUI using new actions in Architect and the script editor. For more information, see Enable the User to User Information settings, Set UUI Data action, and Manage script properties. This feature requires Edge and Media Tier version 18.104.22.16862 or later.
Phone provisioning from the cloud
Telephony administrators can now use the PureCloud provisioning service to provision supported PureCloud managed phones and manage firmware updates. This globally accessible, multitenanted cloud microservice is available to PureCloud Voice customers and customers with premise Edge devices. For more information, see Use the PureCloud provisioning service for phone configuration.
Web chat schedules
Developers can now define open and closed schedules for web chat. For more information, see Web chat schedules in the Developer Center.
Enhanced support for external contacts in interactions
Agents can now use phone numbers or email addresses from an interaction to create new or edit existing external contacts. For more information, see Create a contact in the interactions panel.
Maximum shift start time variance
Administrators and contact center managers can now specify a maximum shift start time variance. For more information, see Set up the work plan’s weekly configuration.