Communicate


December 18, 2015

Collaborate

  • Location enhancements

Communicate

  • Emergency services configuration enhancements

Contact center

  • New Predictive and Power modes for Dialer
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November 20, 2015

Communicate

  • Ability to download user recordings
  • Locate previously sent faxes by phone number
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October 23, 2015

Communicate

  • Call forwarding is now available

Collaborate

  • Improvements to chat roster
  • New chat commands
  • Desktop support for native idle handling

Integrations

  • Oracle Service Cloud Data Dip Connector is now available in the Asia Pacific region and European Union
  • Zendesk Data Dip Connector is now available in the Asia Pacific region and European Union
  • Updates to the Salesforce Object Routing Connector
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October 16, 2015

Communicate

  • Inbound OneNumber Fax

Collaborate

  • Ability to share documents with external parties via a simple link
  • Ability to configure security profiles for document access

Integrations

  • Web Services Data Dip Connector is now available in the Asia Pacific region and European Union
  • Salesforce Data Dip Connector is now available in the Asia Pacific region and European Union
  • Updates to the Zendesk Screen Pop Connector
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October 9, 2015

Communicate

  • PureCloud Edge automatic updates and scheduling
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