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Communicate
Platform
- Introducing the AppFoundry
Communicate
- Genesys Cloud Voice in the United Kingdom
Contact center
- Easier media type filtering in Interaction Details report spreadsheets
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Communicate
- Take Back and Transfer operations for external trunks
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Communicate
- User to User Information (UUI) support
- Phone provisioning from the cloud
Contact center
- Web chat schedules
- Enhanced support for external contacts in interactions
- Maximum shift start time variance
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Platform
- Sample of enhanced Genesys Cloud invoice
Communicate
- Persistent connection for WebRTC phones
Contact center
- Queues performance summary row
- Configure failed transfer audio within transfer actions
Integrations
- Credential types and authentication flows for web services data actions integration
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Platform
- Free seating organization setting
Communicate
- USB-based Edge pairing
- Support for China-specific encryption certificates in Edge pairing process
Contact center
- Enhanced user selection in report editor
- Interactions view enhancements
Integrations
- Genesys Cloud data actions integration
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Platform
- Resource Center faceted navigation search
Communicate
- Improved Edge clock synchronization
Contact center
- Route emails based on external contact information
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Platform
- Client management for partners and resellers
Communicate
- Edge and Media Tier release notes email subscription
Contact center
- Schedule options for inbound email flows
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Platform
- Genesys Cloud System Status page
Communicate
- View trunk status from multiple locations
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Communicate
- Forward a voicemail
- Local site routing for Edge groups
Contact center
- Disable answering machine detection in call analysis responses
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Communicate
- Voicemail messages for group ring
Contact center
- Configurable transfer timeout in Architect
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Communicate
- Edge and Media Tier release notes enhancement
Contact center
- Select a default script for outbound calls
- Contact list sort enhancement
- Contact list filter
- Chinese (traditional) language support
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Platform
- Authentication improvements
- Genesys Cloud training website
Communicate
- IP network ping response on Edge appliances
Contact center
- Call recording consent
- Japanese, European Spanish, and US Spanish language support in Architect
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Platform
- APIs for Architect features
Collaborate
- Select download location in Windows desktop app
Communicate
- Custom dashboard to monitor real-time telephony performance
- Track Edge operational states
Contact center
- French language support in Architect
- Recording download permission
- Web-based phone settings in Interactions panel
Integrations
- SSO support for Google G Suite
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Platform
- AWS Direct Connect support
Collaborate
- Voicemail access directly from email notifications
- Out of Office status date range
Communicate
- Edge and Media Tier release notes
Contact center
Integrations
- Email interactions support for Genesys Cloud for Salesforce
- Email interactions support for Genesys Cloud for Zendesk
- Email interactions support for Genesys Cloud for Chrome
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Communicate
Contact center
- Administrator control of recalls
- Campaign rule condition based on number of agents
- Campaign rule action for changing the dialing mode
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Communicate
- Automated management of phone firmware
Contact center
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Communicate
- Web-based phone call controls in third-party applications
- Web-based phone volume settings
Contact center
- Email routing to an organization’s domain
- Architect audio debugging
- Inline images in emails
- Agent Metrics and Agent Metrics Export reports
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Platform
- Admin UI
- Genesys Cloud community
Communicate
- Order management for number ports
Contact center
- Permissions required to manage and assign roles
Integrations
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Platform
Communicate
- Recording of external transfers
Contact center
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Platform
- Removal of credit card numbers from chat interactions
Communicate
- Genesys Cloud Edge Standard V2 LCD
Contact center
- Workforce management training modules
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Genesys Cloud Platform
- Removal of credit card numbers from chat messages
Communicate
- Geographical restrictions on inbound toll-free calls
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Communicate
- Global phone provisioning service
- Telephony network topology map
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Collaborate
Communicate
- Ability to rename inbox recordings
Contact center
- Dialpad for agent interactions
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Collaborate
Communicate
Contact center
- Queue Activity detail view filters
Integrations
- SSO support for Microsoft Azure Active Directory Premium edition
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Platform
- Developer Forum
- Developer Center code samples and tutorials for API calls
- SDKs for JavaScript, Python, Ruby, and C#
Communicate
- Bulk import for phone configurations
Contact center
- Permissions for Dashboard, Queues, and Agents views
- Support for HTML formatting in responses and ACD emails
- Secure pause button
- Dutch and European Spanish language support in Architect
- Third-party call list cleansing service
- No-answer timeout campaign setting
- Real-time schedule adherence
- Maximum number of agents per management unit
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