Personal group favorites
Users can now add personal groups to their Favorites list in the chat roster. For more information, see Add favorites.
Ability to rename inbox recordings
Users can now rename their recordings in the unified inbox. For more information, see Listen to recordings.
Dialpad for agent interactions
Agents can now use a dialpad to enter numbers during voice interactions. For more information, see Work with voice interactions.
Note: Support for using the dialpad with the consult transfer feature is coming soon.