Genesys Cloud - Version – July 22, 2020

Manual and auto-update availability

  • Available for manual update in all regions starting Wednesday, July 22, 2020.
  • Auto-update enabled for all regions starting Wednesday, July 29, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved issue that resulted in unfinalized recordings.
  • Resolved issue that occurs when a station sent to secure IVR is not picked up, resulting in an exception.
  • Added a periodic check on the file system encryption key to prevent it from expiring.
  • Removed an unnecessary log warning trace.