Genesys Cloud - Version 1.0.0.8826 – February 12, 2020

Manual and auto-update availability

Available for manual update in all regions starting Friday, February 14, 2020.
Auto-update enabled for all regions starting Friday, February 21, 2020.
Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Note: The manual update and auto-update for this version release occur on Fridays instead of Wednesdays.

Enhancements and fixes

Resolved issue where group calls may get disconnected when they go to voicemail.
VXML exception handling improvements.
IVR flow memory footprint optimizations.
Call analysis exception handling improvements.
Updated locality lookup data for January 2020.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.