Genesys Cloud - Version – February 12, 2020

Manual and auto-update availability

  • Available for manual update in all regions starting Friday, February 14, 2020.
  • Auto-update enabled for all regions starting Friday, February 21, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Note: The manual update and auto-update for this version release occur on Fridays instead of Wednesdays.

Enhancements and fixes

  • Resolved issue where group calls may get disconnected when they go to voicemail.
  • VXML exception handling improvements.
  • IVR flow memory footprint optimizations.
  • Call analysis exception handling improvements.
  • Updated locality lookup data for January 2020.