Version 1.0.0.9882 - February 24, 2021 - Genesys Cloud Resource Center

Manual and auto-update availability

Available for manual update in all regions starting Wednesday, February 24, 2021.
Auto-update enabled for all regions starting Wednesday, March 3, 2021.
Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

Resolved issue where transcription continued during a secure pause.
The system now passes user-to-user information (UUI) present in incoming calls or added to calls in a flow to the destination during attended transfers.
Call analysis model updates for Japan (ja-JP).
Call analysis model updates for China (zh-CN).
Improvements to media process balancing.

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.