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Version 18.104.22.16882 – February 24, 2021
Manual and auto-update availability
- Available for manual update in all regions starting Wednesday, February 24, 2021.
- Auto-update enabled for all regions starting Wednesday, March 3, 2021.
- Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Enhancements and fixes
- Resolved issue where transcription continued during a secure pause.
- The system now passes user-to-user information (UUI) present in incoming calls or added to calls in a flow to the destination during attended transfers.
- Call analysis model updates for Japan (ja-JP).
- Call analysis model updates for China (zh-CN).
- Improvements to media process balancing.