Genesys Cloud - Version – March 18, 2020

Manual and auto-update availability

  • Available for manual update in all regions starting Friday, March 20, 2020.
  • Auto-update enabled for all regions starting Friday, March 27, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Note: The manual update and auto-update for this version release occur on Fridays instead of Wednesdays.

Enhancements and fixes

  • For PCV and BYOC Cloud implementations, WebRTC calls no longer probe remote host candidates.
  • Resolved issue where changing the line appearance ID causes the phone to lose provisioning and/or registration.
  • The Media Server grammar manager now returns identical hash values for identical grammars with different base URIs.
  • Resolved MOS scoring issue that caused low scores in good call quality conditions.
  • Resolved issue where an ICE candidate fragment used an invalid mid attribute value.
  • Resolved issue where the WebSocket protocol client-side implementation did not correctly handle the connection closure.
  • Resolved TCP and TLS connection error handling issue.