Genesys Cloud - Version 1.0.0.9504 – October 21, 2020

Manual and auto-update availability

  • Available for manual update in all regions starting Thursday, October 22, 2020.
  • Auto-update enabled for all regions starting Thursday, October 29, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Note: The manual update and auto-update for this version release occur on Thursdays instead of Wednesdays.

Enhancements and fixes

  • Call analysis model updates for Mexico (es-MX).
  • Call analysis model updates for South Africa (en-ZA).
  • Resolved video track offer handling issue that occurs when the video chat client remote endpoint makes the initial offer.
  • Optimized initial connections from cloud SIP to Media services.