Genesys Cloud - Version – June 10, 2020

Manual and auto-update availability

  • Available for manual update in all regions starting Wednesday, June 10, 2020.
  • Auto-update enabled for all regions starting Wednesday, June 17, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved consult transfer issue that occurs when the agent hangs up while the consult is routing to another agent, resulting in an extra call showing up on the queue until all parties hang up.
  • Resolved issue where TCP and TLS trunks take up to an hour to show active after a network cable disconnect and reconnect.
  • Updated time zone data for April 2020.