Genesys Cloud - Version 1.0.0.8974 – April 15, 2020

Manual and auto-update availability

• Available for manual update in all regions starting Wednesday, April 15, 2020.
• Auto-update enabled for all regions starting Wednesday, April 22, 2020.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

• Improved reporting for locally running device update service on premises-based Edge devices.
• Resolved issue where the call analysis state engine detects answering machines as live speakers while waiting for the beep tone.
• Call analysis model updates for Turkey (tr-TR).
• Call analysis model updates for Chile (es-CL).
• Resolved DNS lookup timeout issue.
• Resolved race condition that occurs when dialog processing is stopped.
• Resolved pitch correction issue that affects faster than normal playback speeds.
• Cache update notification mechanism improvements.