Genesys Cloud - Version 1.0.0.9432 – September 23, 2020

Manual and auto-update availability

• Available for manual update in all regions starting Wednesday, September 23, 2020.
• Auto-update enabled for all regions starting Wednesday, September 30, 2020.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

• The system now detects and prevents call loops in misconfigured normalization scenarios.
• Resolved issue where the incorrect caller name displays when dialing from a phone.
• Resolved voicemail language check issue.
• Call analysis model updates for Mexico (es-MX).
• Improved memory performance with rtp receiver.
• Optimizations for AES encryption.