Genesys Cloud - Version – December 9, 2020

Manual and auto-update availability

  • Available for manual update in all regions starting Wednesday, December 9, 2020.
  • Auto-update enabled for all regions starting Wednesday, January 6, 2021.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Automatic updates typically begin after one week of manual availability. Due to the holiday schedule, we will provide an extended period of manual availability for version

Enhancements and fixes

  • Telephony administrators can now specify a time for Edge trunk media captures in the new Capture Until field so that disk space is not consumed indefinitely.
  • Resolved a tap resource issue.
  • Resolved issue with session variables in a third-party integration.
  • Resolved a schedule selection issue.
  • Improvements to error handling.
  • Resolved issue with the Continue on External Bridged Transfer setting on external trunks.