Genesys Cloud - Version 1.0.0.9650 – December 9, 2020

Manual and auto-update availability

Available for manual update in all regions starting Wednesday, December 9, 2020.
Auto-update enabled for all regions starting Wednesday, January 6, 2021.
Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Automatic updates typically begin after one week of manual availability. Due to the holiday schedule, we will provide an extended period of manual availability for version 1.0.0.9650.

Enhancements and fixes

Telephony administrators can now specify a time for Edge trunk media captures in the new Capture Until field so that disk space is not consumed indefinitely.
Resolved a tap resource issue.
Resolved issue with session variables in a third-party integration.
Resolved a schedule selection issue.
Improvements to error handling.
Resolved issue with the Continue on External Bridged Transfer setting on external trunks.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.