Genesys Cloud - Version 1.0.0.9796 – February 3, 2021

Manual and auto-update availability

  • Available for manual update in all regions starting Wednesday, February 3, 2021.
  • Auto-update enabled for all regions starting Wednesday, February 10, 2021.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Updated RAID controller firmware for Standard V1 and Standard V2 hardware Edge Appliances.
  • Improved concurrent IVR session scaling for cloud media services customers.
  • Premises Edge survivability check enhancements.
  • Optimizations to diagnostic dump file handling.
  • Resolved potential memory leak when certain conditions are met in screen recording.