Genesys Cloud - Version 1.0.0.9796 – February 3, 2021

Manual and auto-update availability

• Available for manual update in all regions starting Wednesday, February 3, 2021.
• Auto-update enabled for all regions starting Wednesday, February 10, 2021.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

• Updated RAID controller firmware for Standard V1 and Standard V2 hardware Edge Appliances.
• Improved concurrent IVR session scaling for cloud media services customers.
• Premises Edge survivability check enhancements.
• Optimizations to diagnostic dump file handling.
• Resolved potential memory leak when certain conditions are met in screen recording.