Genesys Cloud - Version 1.0.0.6662 – November 29, 2017

Manual and auto-update availability

• Available for manual update in all regions starting November 29, 2017.
• Auto-update enabled for US-East and EU-West regions starting December 6, 2017.
• Auto-update enabled for AP-NE and AP-SE regions starting December 6, 2017.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

• When the primary external caller in a consulted three-person transfer from an agent to an ACD session disconnects, the system now handles it as a call disconnect. The conversation is disconnected, also disconnecting the agent and the ACD session.
• Re-classified some VXML error messages as warnings.
• The system no longer creates a voicemail session event when an ACD queue is transferred to an agent’s voicemail.
• Resolved issue with internal mixer count statistics.