Version 1.0.0.6940 – March 7, 2018 - Genesys Cloud Resource Center

Genesys found a regression in Edge and Media Tier versions 1.0.0.6960 and 1.0.0.6940. Edge and Media Tier version 1.0.0.7020 replaces versions 1.0.0.6960 and 1.0.0.6940 and includes the enhancements and fixes from those two versions.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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