Manual and auto-update availability

  • Available for manual update in all regions starting February 7, 2018.
  • Auto-update enabled for ALL REGIONS starting February 14, 2018.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved issue where the system is unable to make a call when the number starts with two asterisks (**).
  • Resolved issue that prevented users from answering inbound conference calls to Genesys Cloud WebRTC stations.
  • Interaction data for calls made with Genesys Cloud WebRTC stations now shows all events in the session instead of just the first event.
  • Resolved issue where incoming station user alert audio for the one-number fax feature uses TTS instead of the system WAVE resource, resulting in diminished audio quality.
  • Resolved issue where the system does not handle SIP transport layer failures appropriately.
  • Genesys Cloud can now more easily handle returning 401 unauthorized responses without a WWW-Authenticate field from European carriers that are in violation of RFC 3621 section 22.2.
  • Resolved issue where the system does not decrement the client transaction count for requests created but not sent.