Available for manual update in all regions starting October 11, 2017.
Auto-update enabled for US-East and EU-West regions starting October 18, 2017.
Auto-update enabled for AP-NE and AP-SE regions starting October 25, 2017.
Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Enhancements and fixes
EdgeMedia can now clean up abandoned resources when EdgeControl restarts.
Resolved timing issue where a group ring alerts group members while a call is redirected to voicemail.
Changed PureCloud Softphone TCP timeout value to milliseconds instead of seconds.
Resolved issue where an extra participant appears in a conference created by a Genesys Cloud web-based (WebRTC) phone user.
When a call transfers from an Architect flow and Genesys Cloud does not support the assigned language, the system now loads the English, US (en-US) language pack as a default, instead of disconnecting the call.
When an SNTP server value is provided in Polycom phone configuration, the system now sets the phone to not use DHCP values.
Resolved issue where an agent hears a failure (fast busy) tone after sending a call to a secure IVR.
The system now localizes the user alert prompt (one-number fax enabled) for languge regions that require a variation from the prompt plus name sequence, including German (de-DE), Japanese (ja-JP), and Chinese (zh-CN).
Resolved issue where the system plays an extra prompt when leaving a voicemail for queue using German (de-DE), Spanish, US (es-US), and French, France (fr-FR).
Resolved issue where the edgeRecordingsPath session value passed to the VoiceXML interpreter contains extra quotes.
Call analysis model updates for Mexico (es-MX) and Spanish, US (es-US).
Call analysis model updates for South Africa (en-ZA, af-ZA).