Genesys Cloud - Platform category

List of the Genesys Cloud release notes that include Platform updates.
November 15, 2017

Platform

  • Genesys Cloud invoice enhancements

Contact center

  • Alert notifications deleted after 30 days

Integrations

  • Zendesk data actions integration

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October 18, 2017

Platform

  • Free seating organization setting

Communicate

  • USB-based Edge pairing
  • Support for China-specific encryption certificates in Edge pairing process

Contact center

  • Enhanced user selection in report editor
  • Interactions view enhancements

Integrations

  • Genesys Cloud data actions integration

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October 11, 2017

Platform

  • PCI DSS Level 1 compliance for Secure IVR
  • Improved view of subscription, billing, and usage information

Contact center

  • Scripts with email

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October 4, 2017

Platform

  • Resource Center faceted navigation search

Communicate

  • Improved Edge clock synchronization

Contact center

  • Route emails based on external contact information

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September 27, 2017

Platform

  • Notifications API topic and open source project for WFM RTA integrations

Contact center

  • Architect Call.CurrentQueue built-in variable for in-queue call flows
  • Global outbound campaign call settings

Integrations

  • Store chat transcripts in Salesforce activity records

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September 13, 2017

Platform

  • Client management for partners and resellers

Communicate

  • Edge and Media Tier release notes email subscription

Contact center

  • Schedule options for inbound email flows

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August 30, 2017

Platform

  • Help panel enhancement
  • Callback metrics in the Analytics API

Contact center

  • Scripts with web chat
  • Queues Performance view export

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August 16, 2017

Platform

  • Genesys Cloud System Status page

Communicate

  • View trunk status from multiple locations

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July 26, 2017

Platform

  • APIs for schedule management and IVR configuration
  • New invoice system

Collaborate

  • Hunt groups

Contact center

  • Historical schedule adherence
  • Keep campaign running option

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July 19, 2017

Platform

  • Genesys Cloud Developer Blog

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July 12, 2017

Platform

  • Web chat event subscription

Contact center

  • Local recording key management

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May 24, 2017

Platform

  • PCI DSS Level 1 compliance for Virtual Edges

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May 3, 2017

Platform

  • Authentication improvements
  • Genesys Cloud training website

Communicate

  • IP network ping response on Edge appliances

Contact center

  • Call recording consent
  • Japanese, European Spanish, and US Spanish language support in Architect

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April 26, 2017

Platform

  • APIs for External Contacts features

Contact center

  • Campaign event viewer
  • Queues performance detail bar graph
  • Pop a URL from the default script

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April 19, 2017

Platform

  • Java SDK for Android

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April 12, 2017

Platform

  • APIs for Architect features

Collaborate

  • Select download location in Windows desktop app

Communicate

  • Custom dashboard to monitor real-time telephony performance
  • Track Edge operational states

Contact center

  • French language support in Architect
  • Recording download permission
  • Web-based phone settings in Interactions panel

Integrations

  • SSO support for Google G Suite

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April 5, 2017

Platform

  • AWS Direct Connect support

Collaborate

  • Voicemail access directly from email notifications
  • Out of Office status date range

Communicate

  • Edge and Media Tier release notes

Contact center

  • Intraday monitoring view

Integrations

  • Email interactions support for Genesys Cloud for Salesforce
  • Email interactions support for Genesys Cloud for Zendesk
  • Email interactions support for Genesys Cloud for Chrome

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March 22, 2017

Platform

  • HIPAA and PCI compliance status in organization settings
  • Chat attachment support for HIPAA-compliant organizations

Collaborate

  • Simplified user management

Integrations

  • SSO support for Ping Identity

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March 15, 2017

Platform

  • APIs for Collaborate features

Contact center

  • Disabling of failed reports
  • Callbacks adjustment in service level calculations

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March 8, 2017

Platform

  • Open Data Exporter tool for workforce management integrations

Contact center

  • Search parameters for interactions performance views
  • Orphaned recording recovery

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February 22, 2017

Platform

  • HIPAA compliance for Documents and chat history

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February 1, 2017

Platform

  • Admin UI relaunch

Contact center

  • ACD support for chats in client integrations
  • Genesys Cloud for Salesforce and Omni-Channel status sync
  • ACD routing of third-party chat and email interactions
  • Queues Performance summary and detail views
  • IVR prompt support for ordinal numbers
  • Italian language support in Architect

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January 18, 2017

Platform

  • Admin UI
  • Genesys Cloud community

Communicate

  • Order management for number ports

Contact center

  • Permissions required to manage and assign roles

Integrations

  • Genesys Cloud for Chrome

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December 28, 2016

Platform

  • HIPAA compliance

Communicate

  • Recording of external transfers

Contact center

  • Campaign rules

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December 14, 2016

Platform

  • Removal of credit card numbers from chat interactions

Communicate

  • Genesys Cloud Edge Standard V2 LCD

Contact center

  • Workforce management training modules

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