Web chat event subscription

Developers can now run custom logic when a Genesys Cloud web chat starts and ends, and when an agent joins the web chat. For more information, see Web Chat in the Developer Center. 

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Local recording key management

Genesys Cloud organizations can use local key management to generate their recording encryption key pairs and store them on premises. Local key management is useful for organizations that must manage their own keys for compliance reasons. For more information, see Local key management.