Open Data Exporter tool for workforce management integrations
Developers using the Open Data Exporter tool to implement third-party workforce management integrations can now view detailed implementation steps and examples. For more information, see Open Data Exporter in the Github development repository.
Search parameters for interactions performance views
Supervisors can now search interactions by DNIS or ANI and can view DNIS and ANI data in the interactions performance views. Custom date range filters add the ability to search by time of day. For more information, see Interactions performance views.
Orphaned recording recovery
Genesys Cloud can now run policies to automatically delete orphaned recordings or attach them to conversations. Also, administrators can now review and manually reattach orphaned recordings to conversations. For more information, see View orphaned recordings.