Genesys Cloud - October 11, 2017Platform
PCI DSS Level 1 compliance for Secure IVR
Genesys Cloud is now PCI DSS Level 1 compliant for Secure IVR using either local Edge devices or Virtual Edges and Genesys Cloud Voice in any deployment region. For more information, see PCI DSS compliance.
Improved view of subscription, billing, and usage information
The enhanced Subscription page presents subscription, billing, and usage information in an easy-to-understand format. For more information, see About your subscription.
Contact center
Scripts with email
Script designers can now create scripts for agents to use with email interactions. For more information, see Manage script properties and Use scripts.
