Genesys Cloud - Genesys Cloud category

List of the Genesys Cloud release notes that include Genesys Cloud updates.
September 26, 2018

Platform

  • Unified search across Genesys Cloud sites

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September 12, 2018

Contact center

  • Inbound messaging channel routing for Facebook Messenger, Twitter Direct Message, and LINE Messaging
  • Workforce management agent scheduling enhancements
  • Run Now option on reports page

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September 5, 2018

Contact center

  • View export for Agents Performance and Queue Performance Detail aggregate views

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August 29, 2018

Platform

  • Turn off file uploading in chats

Contact center

  • Skill configuration for third party emails in Architect
  • Script display enhancement

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August 22, 2018

Platform

  • Introducing Features coming soon

Contact center

  • Advanced workforce management short-term forecasting techniques
  • Granular permission set in Architect
  • Access Architect from the Routing menu
  • Wrap-up Notes column in Interactions view and Agents Interactions Detail view
  • Danish language support

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August 15, 2018

Platform

  • GDPR compliance update

Contact center

  • Architect flow authoring enhancements

Integrations

  • Genesys Cloud for Firefox extension

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August 8, 2018

Platform

  • User Status Aggregate query filter limits

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August 1, 2018

Platform

  • Genesys Cloud Embeddable Framework API

Contact center

  • Japanese TTS and ASR language support
  • Language string variable name in Architect
  • View past reports in report history

Integrations

  • Introducing the Amazon Lex integration
  • Genesys Cloud for Chrome extension

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July 25, 2018

Contact center

  • Customize hold music

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July 18, 2018

Platform

  • Improved customer onboarding

Contact center

  • Assign skills without the Master Admin role
  • Web chat appearance enhancement
  • Improved XLS formatting for reports

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July 11, 2018

Contact center

  • Aggregate detail views
  • Flag problematic calls
  • New HTML editor for email messages

Integrations

  • Premium applications in the AppFoundry
  • Skype for Business integration

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July 4, 2018

Contact center

  • Chinese (traditional) IVR support in Architect

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June 27, 2018

Platform

  • WebRTC Softphone SDK

Communicate

  • Media metrics and diagnostic recording enhancements

Contact center

  • Increased agent limit in workforce management units
  • Workforce management shrinkage percentage intervals
  • Status duration in the workforce management real-time adherence view
  • Workforce management intraday monitoring enhancements
  • Workforce management schedule editor enhancements
  • Save filter and column settings in performance views
  • Link external contacts to external sites
  • Finnish language support

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June 20, 2018

Platform

  • Client App SDK

Contact center

  • Products, roles, and permissions list enhancement

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June 13, 2018

Contact center

  • Add contact numbers to DNC lists in agent scripts
  • Workforce management permissions updates

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June 6, 2018

Platform

  • Group support for authorized organizations
  • Introducing the Genesys Cloud Product Ideas Lab

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May 30, 2018

Contact center

  • Authenticated web chat
  • Configurable whisper audio
  • Agents Performance views
  • Skills-based analytics view
  • Interactions view enhancements

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May 23, 2018

Platform

  • GDPR compliance

Contact center

  • Full view export for Queue Performance views
  • Abandon metrics insights
  • Automatic email reply configuration in Architect

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May 16, 2018

Communicate

  • Genesys Cloud Voice in France and the Netherlands
  • Follow-me call forwarding

Contact center

  • Holiday and emergency schedules for routing configuration
  • Create data tables and retrieve data from Architect flows
  • Queues Activity view for agents

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May 9, 2018

Contact center

  • Automatic time zone mapping

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May 2, 2018

Platform

  • EU (Frankfurt) region

Communicate

  • Override calling name trunk setting

Contact center

  • Queues performance view enhancements
  • Analytics API metrics

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April 25, 2018

Communicate

  • Introducing BYOC (Bring Your Own Carrier)

Contact center

  • Collapse and expand actions in Architect
  • Transfer calls to queue permission
  • Omnichannel interaction history for external contacts licensing

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April 18, 2018

Communicate

  • Genesys Cloud Voice in Ireland

Contact center

  • Finnish IVR support in Architect

Integrations

  • Import and export data actions for integrations

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April 11, 2018

Platform

  • Windows and Mac desktop app release notes

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April 4, 2018

Integrations

  • ACD voicemail enhancement in Genesys Cloud for Salesforce
  • ACD voicemail enhancement in Genesys Cloud for Zendesk
  • ACD voicemail enhancement in Genesys Cloud for Chrome

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