Genesys Cloud - October 2, 2019

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Force Stop option for paused campaigns

Outbound administrators can now use the Force Stop option on a paused campaign to clear all outstanding interactions that prevent the campaign from turning off. When applied to a campaign, the Force Stop option marks all outstanding calls with the wrap-up code ININ-OUTBOUND-CAMPAIGN-FORCED-OFF and ignores all wrap-up rules for those calls. For more information, see Campaigns view.