May 1, 2019


Contact center

Interactions panel view improvements

Agents can now resize the right side of the Interactions panel view. This improvement enables agents to optimize the view for each panel type. PureCloud remembers the setting across interaction types. For more information, see Navigate the Interactions panel.

Agent script window improvements

PureCloud now positions the horizontal script window at the bottom of the Interactions panel view. In addition, agents can now resize the script to four different sizes to optimize the view. For more information, see Use scripts.