June 5, 2019


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Genesys Cloud Voice in Spain and Switzerland

Genesys Cloud Voice, the 100% cloud-based solution using Genesys Telecom for phone service, is now available in Spain and Switzerland. Services are provided out of the AWS EU (Ireland) region. For more information, see About Genesys Cloud Voice.

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Introducing Predictive Engagement

Predictive Engagement is a real-time journey analytics platform that observes and analyzes visitors on Genesys Cloud customer websites. Predictive Engagement predicts real-time probability for visitors so that they can achieve a desirable business outcome. It then offers the most appropriate and effective channel to help visitors complete their journey. Genesys Cloud currently supports Predictive Engagement with web chat. For more information, see About Predictive Engagement.