June 5, 2019


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PureCloud Voice in Spain and Switzerland

PureCloud Voice, the 100% cloud-based solution using Genesys Telecom for phone service, is now available in Spain and Switzerland. Services are provided out of the AWS EU (Ireland) region. For more information, see About PureCloud Voice.

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Introducing Altocloud

Altocloud is a real-time journey analytics platform that observes and analyzes visitors on PureCloud customer websites. Altocloud predicts real-time probability for visitors so that they can achieve a desirable business outcome. It then offers the most appropriate and effective channel to help visitors complete their journey. PureCloud currently supports Altocloud with web chat. For more information, see About Altocloud.