CCPA compliance

Genesys Cloud customers can now use the Genesys Cloud General Data Protection Regulation (GDPR) API to comply with the California Consumer Privacy Act (CCPA). Use the Genesys Cloud GDPR API to independently respond to CCPA requests for confirmation, access, and deletion of personal data that Genesys Cloud collects and stores. Genesys Cloud will complete CCPA requests through the GDPR API within two weeks of the initial request. For more information, see Genesys Cloud and CCPA compliance.


Predictive Engagement smart tags deprecation removal

Genesys removed the Predictive Engagement smart tags feature on October 16, 2019. For more information, see Deprecation: Smart Tags.