August 21, 2019


Contact center

Set Wrapup Code action enhancement in Architect

Administrators and contact center managers can now use Architect’s Set Wrapup Code action in chat, message, and email flows. Previously, this action was only available in inbound and outbound call flows. For more information, see Set Wrapup Code action.

Integrations

PureCloud Embeddable Framework for private deployment

PureCloud Embeddable Framework now enables companies to develop and deploy their own integrations to their PureCloud organization for private use. PureCloud Embeddable Framework uses the common framework shared with other PureCloud embedded clients. The framework manages the interaction life cycle, making API calls for the most common agent functions. For more information, see About PureCloud Embeddable Framework.