Communicate

New Genesys and Polycom supported phones and firmware

Genesys Cloud now supports the Genesys branded 405, 405HD, and 420HD managed phones and the Polycom VVX 150, 250, 350, and 450 managed phones. In addition, firmware updates are now available for the Polycom SoundPoint, SoundStation, VVX, and Trio phones. The new phone models require Edge and Media Tier version 1.0.0.8734 or later. For more information, see Managed phones: models and features matrix, How do I update the firmware version for a phone?, and Use the Genesys Cloud provisioning service for phone configuration.

Contact center

Data tables enhancements

Administrators and contact center managers can now add more data tables and data table rows when storing data in Genesys Cloud. Enhancements also include the ability to import and export data table information. These improvements help maintain data tables for use in Architect by allowing the inclusion of additional and updated data. For more information, see Work with data tables and Import or export data tables. 

Integrations

AWS S3 recording bulk actions integration

The new AWS recording bulk actions integration enables quality managers to create a policy to automatically export recordings, screen recordings, attachments, and metadata in bulk and store them in a configured AWS S3 bucket. For more information, see About the AWS S3 recording bulk actions integration. 

OneLogin for Genesys Cloud SCIM

The OneLogin for Genesys Cloud app now supports Genesys Cloud SCIM (Identity Management). For more information, see Configure OneLogin for Genesys Cloud SCIM (Identity Management) and About Genesys Cloud SCIM (Identity Managment) in the Resource Center, and Genesys Cloud SCIM (Identity Management) overview in the Developer Center.

Platform

Bulk export recordings in Recordings API

Developers can now bulk export recordings and store them in a configured AWS S3 bucket in the Recordings API. For more information, see /api/v2/recording/jobs in the Developer Center.