Genesys Cloud Voice in Ireland

Genesys Cloud Voice, the 100% cloud-based solution using Genesys Telecom for phone service, is now available in Ireland. Services are provided out of the AWS EU (Ireland) region. For more information, see About Genesys Cloud Voice.

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Finnish IVR support in Architect

Core IVR prompt support in Architect is now available for Finnish Finland (fi-FI). Core support includes recording prompts for Booleans, datetime values, numbers, durations, string data types, estimated wait time, position in queue, and collect input verification. For more information, see Genesys Cloud supported languages.


Import and export data actions for integrations

Genesys Cloud now supports reusing data actions for integrations across Genesys Cloud organizations. Administrators can export contracts and configuration from one data action for import into another data action. This feature speeds up data action creation. For more information, see Import or export a data action for integrations.